Skylum, a trading name of Shinyfields Limited, a Cyprus-based company, is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or use our products and services.
By using our websites, applications, or software products, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.
2. Data We Collect
We collect personal and non-personal data in several ways:
2.1. Data You Provide
We collect data directly from you when:
You create an account, purchase, or subscribe to our products/services
You download and install our software
You subscribe to marketing communications
You submit inquiries, reviews, or support requests
You apply for a job with us
This data may include:
Personal Identifiers: Name, email, phone number, postal address
Payment Details: Credit/debit card information (processed securely via third-party payment processors)
Account Information: Login credentials, purchase history
2.2. Data We Collect Automatically
When you use our website or software, we automatically collect:
Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent, clicks, and interactions
Technical Logs: Software version, error reports, and user activity logs
2.3. Data from Third Parties
We may receive additional data from:
Business partners and resellers
Social media platforms
Payment and fraud prevention providers
3. How We Use Your Data
We use the collected data for the following purposes:
3.1. Service Delivery & Account Management
Provide access to our software and services
Process transactions and manage subscriptions
Offer customer support and software updates
3.2. Communication & Marketing
Send important service notifications (e.g., payment confirmations, updates)
Deliver promotional emails (only if you opt-in)
Conduct surveys and collect feedback to improve our products
3.3. Security & Fraud Prevention
Monitor activity to prevent unauthorized access and fraud
Detect and fix software bugs or technical issues
Ensure compliance with legal obligations
3.4. Analytics & Improvements
Analyze usage trends to enhance our website and software
Personalize user experience based on preferences
4. Legal Basis for Data Processing (EU Users)
If you are in the European Union (EU), we process your data based on:
Contractual Necessity: To provide you with our services
Legitimate Interests: To improve security, prevent fraud, and analyze trends
Legal Compliance: To fulfill regulatory and tax obligations
Consent: For marketing or optional data collection (which you can withdraw anytime)
5. Your Rights & Choices
Under data protection laws (including GDPR), you have the following rights:
Access & Correction: Request a copy of your personal data and update inaccuracies
Deletion: Request deletion of your data, subject to legal requirements
Objection & Restriction: Limit or stop processing of your data in certain situations
Data Portability: Receive a copy of your data in a structured format
Withdraw Consent: Opt out of marketing emails anytime by clicking the unsubscribe link
To exercise your rights, contact us at [email protected].
6. Data Sharing & Third Parties
We do not sell your personal data. However, we may share it with:
Service Providers: Payment processors, cloud storage, customer support tools
Business Partners: If necessary for co-branded services
Legal Authorities: If required by law, fraud prevention, or security enforcement
All third-party providers are contractually obligated to protect your data.
7. Data Security & Retention
We use industry-standard security measures (encryption, firewalls, access controls) to protect your data. However, no system is completely secure, and we encourage safe online practices.
We retain your data as long as needed for service delivery, legal compliance, and business operations. When no longer necessary, we securely delete it.
8. Cookies & Tracking Technologies
We use cookies to enhance your experience, analyze site traffic, and provide relevant ads. You can manage your cookie preferences through your browser settings.
For more details, refer to our Cookie Policy.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any significant changes will be communicated via email or website notification.